case

Workplace of the call center operator

application design

interactive design

prototyping

enterprise

Story

The workplace of the call center operator should be simple, understandable and easy for new employees of the company to study. Also support real-time call processing, voice transcription into text, visual display of the call script, analytics, etc.

Pics

Features

SIP telephony

Call-scripts integration

Real-time visual and text transcription of calls

Supporting call processingby artificial intelligence

User account

Numbers

600

hours

specialist

mockups

platform modules

Tools

Figma

Miro

Results

212

Tasks solved during the project design development

50%

Increase in business process automation and staff efficiency rates

Increasing the speed of call processing by the operator

Testimonials

We started this ambitious project with a simple thought - to make the work of our call center more efficient and faster.In the process, we solved problems that we didn't even expect at the beginning of the journey. But thanks to the team, workshops and dozens of hours of brainstorming, the result proved the effectiveness of our idea.

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